Posted on June 17 2019
Heart of Haute is proud to bring back Custom Ordering in a collaboration setting with YOU that we are calling Custom Haute
Once upon a time, we always had open ordering on all of our items- if your item wasn't in stock, we would cut it to your order and ask for about 10 days to complete and ship. However, with the demands of our distribution business, we needed to focus our employees efforts efficiently for financial reasons. Also, our online retail business has always been a smaller part of our business- we manufacture and have our products carried by other shops all around the world.
We switched to a system in which we only sold items that were in stock and available to ship same day- and we did away with our Made to Order option as we became too busy with our larger retailer orders.
But as it always is, the fashion industry is constantly changing. We are equipt to adapt to the different ways people want to shop....and so, Custom Ordering is officially BACK!!! However, we'd like to do things a little differently.
We will be launching new fabric prints at least once per month available in the styles we think cater best to the particular print.
So HOW is this a sustainable business practice, you may ask?
We have been creating multiple dresses in a variety of sizes, however, there is no guarantee that we will sell every item on the rack. In a way, this is a potential waste of materials, energy, and of time. When we make items to order, we are only making ONE item precisely for you. No more wondering or hoping for your size to return and no more wishing it came in a different dress body. Now you can *mostly* ask for just about anything. Everything gets used to an intended purpose and beautiful person *that's you* ;)
We also want to mention that 90% of the prints we're ordering are digitally printed. If you want to learn more about all of that, check out this recent article on it.
There are TWO ways to utilize our custom shop.
The first way is to order directly through the Custom Haute collection- where we will post limited fashion prints every month in the dress bodies we think they belong in. You can always add your measurements in the comments before you checkout.
The second way is to submit a product request. Maybe we don't have your size in something that is represented on the website. Anywhere you find the link that says "If we don't have your size..." you will be directed to the product request page.
We prefer this as it is a sure way that we will see your e-mails and avoid the possibility of things ended up in junk or spam e-mail boxes. It's a clear way for us to keep track of your requests as well.
If we are able to fulfill the request, we will send along an invoice and begin work when you pay.
Please allow 3-4 weeks to complete and ship your order. Yes, these darling single items take time to process. Some items may ship sooner than others.
Now. This is a list of a few things we can't or will not do:
- Accept fabric from you - Sorry, we just won't do this anymore.
- Develop an entirely new pattern for you- we are only willing to work from our catalog of pattern designs.
- Accept coupons or discounts (gift certificates are ok)
- Accept returns or exchanges- please, please, please check your measurements before placing a custom order.
We are excited and proud of this new development in our little company.
And just think- when you order custom, you can probably say that your item is one-of-a-kind. Now that's REALLY special and unique to you.
We hope you enjoy the process as much as we do!
And remember to join our exclusive Facebook group, The Haute Honey Hideaway, and share your Custom Haute items!