RETURN POLICY
♥ Items must be returned in their original state - free of odors and stains, unwashed, unworn with original tags attached. Items returned in imperfect condition will be issued store credit only.
♥ Any return requesting a refund over $300 will be subject to a 15% restocking fee.
♥ Shoes are subject to 15% restocking fee for any return or exchange.
♥ Accessories are final sale.
♥ We DO NOT refund for shipping unless we have made an error on your order (i.e. wrong size, color, item was damaged, etc…).
♥ Returns and Exchanges have 14 calendar days from date of delivery to make a return for a refund or an exchange. Returns 15-30 calendar days from date of delivery will be issued a store credit. All sales are final after 30 days. The postmark date will be used to determine refund eligibility. International returns and exchanges are encouraged to get tracking and/or insurance as we are not liable for damaged or lost packages. Exchanges will not be charged a shipping fee unless you request upgraded shipping for quicker delivery. Exchanges will be shipped via USPS First-Class mail when applicable.
♥ Sale Rack Returns on eligible items are returnable for store credit for www.heartofhaute.com only.
♥ If your order qualified for free shipping and you return over half of your order, we will deduct a portion of your refund/store credit for shipping costs. For domestic orders this amount is $9.95. For international orders this amount is $48.
Download Return Form Here
Price Adjustments: If you placed an order within 1 business day before we launched a promotion or sale, we will refund you the difference of the promotional price from your original total at your request. You must send this request within the duration of the promotion and not after it had expired.
Heart of Haute| Made to Order!
- Heart of Haute always has great products in stock. If something is not in stock in your size in a style you like we might be able to make it. We ask our customers to allow up to 3-4 weeks for cut to order garments, and up to 3 months for wedding parties. We make everything with love (and no regrets!) right here in California to ensure excellent quality and customer service. For order status or other inquiries, please e-mail: Orders@HeartofHaute.com.
Wholesale inquiries please write to sales@heartofhaute.com
- Our regular hours of operation are Monday-Friday 10am-5pm PST. Orders placed over the weekend will be acknowledged and processed the following Monday.
- Heart of Haute is a web based business. It's easy to place your order online from anywhere in the world and at any time you like!
- We will also take orders over the phone. Monday through Friday, 10am-5pm PST.
- To place an order by phone, give us a call at: 909.599.0715
- We welcome local Haute Honeys to shop our warehouse during our regular business hours.
Our address is: 949 N. Cataract Ave Unit M. San Dimas, CA 91773
