Hi!!!
It's Mandie and Mom (Teresa) over here in our matching Leopard print masks.... hi!!! It's only us coming in to work to get those masks going and to fulfill any other orders that come in. The City of La Verne (where we operate) gave us special permission to continue work as an essential business as we are making face coverings for the public.
A little update on what's happening around here...
-Our hours are still limited, but we do come in about once a day during the week. Just the two of us. We are not accepting walk-ins, but we can do curbside delivery if you want to save on shipping.
-Returns/exchanges are now being accepted, but will require approval. We're also only offering store credit for returns at this time (unless I made a mistake on your order). I will update terms on the website today. Contact me via e-mail for info.
-Shipping outside of the US is taking far longer than usual, even to Canada.
-Custom Ordering is not available at this time. I've been getting a lot of requests lately, and I'm sorry we can't help! We hope to hire our lead seamstress back once restrictions lift and she's ready and cleared to return to work. At that point, I will announce custom cuts again.
-Pre Orders are the best way to jump in on what is new to ensure your size is made and to help us continue in business. We will be offering Pre-Order options more often as it will be part of our production planning in the coming months. We have new prints and materials coming soon!
-Inventory everything on our website is inventoried and ready to ship. I just added a feature to shop by size so you can see exactly what's available in your size. This can be found on the homepage and will always be in the footer of our website for quick access.
-Wholesale we are still cutting and have new materials coming for the fall. If you're a retailer reading this now, be sure to keep an eye out for our line sheets in the coming weeks.
The best way to reach us is via e-mail: orders@heartofhaute.com
We've had to adjust quite a bit as I'm sure many of you have. Face coverings are becoming mandated all around the world to help prevent and slow the spread of Covid-19 and as we have the means and materials to make and provide those face coverings, we will!
Restocking masks every week and new prints are available every month.
Be safe, be well, stay happy- call a friend. Call us if you need to, we'll talk to you.
Much Love,
Mandie & mama Teresa
July 21, 2020