****Updated Temporary Policy  as of March 18, 2020**** 

Returns & Exchanges

BECAUSE OF COVID-19 crisis Please DO NOT send returns to our office as we will be intermittently closed until further notice. 

          •  We are only able to offer store credit or even exchanges at this time.  No refunds will be made for returns received after March 20th, 2020.  We apologize for the inconvenience. 
          • Items must be returned in their original sate for a refund – free of odors and stains, unwashed, and unworn with original tags attached. 
          • Any return with a refund of $300 or more will be subject to a 15% restocking fee.
          • All bridal dresses are subject to a 15% restocking fee for any return.
          • Shoes are subject to a 15% restocking fee for any return or exchange.
          • Accessories are final sale.
          • We do not refund for shipping unless we have made an error (i.e. wrong size, color, item was damaged, etc.)
          • Domestic Returns and exchanges have 14 calendar days from date of delivery to make a return for store credit or an exchange. All sales are final after 15 calendar days. The postmark date will be used to determine refund eligibility. You are encouraged to get tracking and/or insurance as we are not liable for lost or damaged packages. 
        • International Returns:
      • BECAUSE OF COVID-19 crisis Please DO NOT send returns to our office as we will be intermittently closed until further notice. 

      •  We are only able to offer store credit or even exchanges at this time.  No refunds will be made for returns received after March 20th, 2020.  We apologize for the inconvenience. 


        You have 14 calendar days from the date you receive your order to notify us by e-mail (orders@HeartofHaute.com) that you intend to make a return. You will then be issued a Return Authorization #, which we require you to write on the outside of your return package.
      • We are not liable for custom fees or import taxes imposed by your country.
      • Due to limited space, Sale Rack orders are now FINAL SALE.
      • If your order qualified for free shipping and you return over half of your order we will deduct up to$11.75 for domestic returns or uo to $48 for international returns from your refund or store credit for shipping costs.
      • All custom garments are final sale!

     

    Download Domestic Return Form

    Download International Return Form

     

    Price Adjustments: If you placed an order within 1 business day before we launched a promotion or sale, we will refund you the difference of the promotional price from your original total at your request. You must send this request within the duration of the promotion and not after it had expired.