- Shipping & Delivery
- Yes, We ship world wide via UPSP or UPS. Shipping is estimated based on weight and location.
- If you need overnight shipping, you must phone us at 909.599.0715 with ample time to fill your request. We will do our best to fulfill your request. Overnight/Express shipping fees will apply.
- *International Customers- Your country may require that you pay customs duties. Please understand that we cannot be responsible for these charges. International shipping takes 6-10 business days via USPS priority mail and averages from $16-$42 depending on your location and size of your order. We provide tracking when your order ships, but we cannot be responsible for transit time.
- Privacy & Security
- When you place your order on HeartofHaute.com , we collect your Name, Billing and Shipping Address, Payment information (Paypal or Credit Card), E-mail address, and Phone number. Heart of Haute will never sell or share your information with other companies. By placing an order or registering an account, you will automatically be signed up for our e-mail newsletters, which you may opt out of at anytime by clicking the "unsubscribe" link at the bottom of the e-mail. Your information will only be used in the processing of your order. We are unable to view your credit card number or charge more than the amount of your order. We use a third-party web beacon (Google Analytics) to help analyze where visitors go and what they do while visiting our website.
- Returns & Exchanges
- BECAUSE OF COVID-19 crisis Please DO NOT send returns to our office as we will be intermittently closed until further notice.
- We are only able to offer store credit or even exchanges at this time. No refunds will be made for returns received after March 20th, 2020. We apologize for the inconvenience.
- Items must be returned in their original sate for a refund – free of odors and stains, unwashed, and unworn with original tags attached.
- Any return with a refund of $300 or more will be subject to a 15% restocking fee.
- All bridal dresses are subject to a 15% restocking fee for any return.
- Shoes are subject to a 15% restocking fee for any return or exchange.
- Accessories are final sale.
- We do not refund for shipping unless we have made an error (i.e. wrong size, color, item was damaged, etc.)
- Domestic Returns and exchanges have 14 calendar days from date of delivery to make a return for store credit or an exchange. All sales are final after 15 calendar days. The postmark date will be used to determine refund eligibility. You are encouraged to get tracking and/or insurance as we are not liable for lost or damaged packages.
You have 14 calendar days from the date you receive your order to notify us by e-mail (orders@HeartofHaute.com) that you intend to make a return. You will then be issued a Return Authorization #, which we require you to write on the outside of your return package.
- We are not liable for custom fees or import taxes imposed by your country.
- Due to limited space, Sale Rack orders are now FINAL SALE.
- If your order qualified for free shipping and you return over half of your order we will deduct up to$11.75 for domestic returns or uo to $48 for international returns from your refund or store credit for shipping costs.
- All custom garments are final sale!
Due to high international shipping costs and timing, we DO NOT process exchanges for orders that go abroad. We will accept basic returns for refund. We highly recommend getting a tracking number when you ship back to us as we cannot be responsible for lost packages. We do not refund shipping costs.
Sale Rack Returns: Items from the Sale Rack (HeartofHautesalerack.bigcartel.com) are returnable for store credit to HeartofHaute.com only. No exchanges allowed.
If your order qualifies for FREE SHIPPING and you return a portion or all of your order, please understand that shipping costs will be deducted from your refund or store credit amount. For domestic orders this amount will be equal to or less than $8.00 for international this amount will be equal to or less than $41.50.
- Heart of Haute keeps a small inventory at all times. If something is not in stock when you place your order, we might be able to make it for you. Simply email to firstname.lastname@example.org. We ask our customers to allow 3-4 weeks FOR ORDERS TO COMPLETE AND SHIP. We make everything with love (and no regrets!) right here in California to ensure excellent quality and customer service. For order status inquiries, please e-mail: Orders@HeartofHaute.com
- Our regular hours of operation are Monday-Friday 9am-5pm PST. Orders placed over the weekend will be acknowledged and processed the following Monday.
- Heart of Haute is a web based business. It's easy to place your order online from anywhere in the world and at any time you like!
- We will also take orders over the phone. Monday through Friday, 10am-5pm PST.
- To place an order by phone or to schedule a shopping appointment, give us a call at: 909.599.0715 We welcome local Haute Honeys to shop our warehouse during our regular business hours as well.
Out of Stock & Inventoried Items
Our Inventory changes on a daily basis. Because we manufacture our own products, we are often able to take your orders and process them. If something is not in stock and you would like to place the order, please allow 3-4 weeks to complete and ship.
The majority of our garments are 100% cotton or cotton blends. Cotton is a natural fiber that will shrink when you launder it. Some materials may shrink more than others. We always recommend that you wash your garments in cool water and hang dry to keep their shape and color. Teresa likes to toss her cotton dresses in the dryer for a minute, then smooth onto a hanger while still damp to avoid ironing. Mandie Bee suggests investing in a hand steamer (they work great!). Dry Cleaning is not necessary, but you may certainly do so if you wish. All of our polyester garments are also machine washable and will NOT shrink when laundering. Care instruction are on the labels.
There is a link to the size chart on every product page just above the size menu. Here's a direct link: http://heartofhaute.com/sizechart
- Payment, Promotions & Free Shipping
- We gladly accept Paypal, Master Card, Visa, American Express, and Discover.
- Promotional coupons are often time sensitive. Once a coupon has expired, we will no longer accept that coupon. Coupons may not be combined with other offers unless stated otherwise. Coupons may be combined with store credits and already marked down merchandise. FREE SHIPPING is applied to orders with a subtotal of $500 or more. No coupon is required for this offer. The above terms do not apply to our Sale Rack.
- If your order qualifies for FREE SHIPPING and you return a portion or all of your order, please understand that shipping costs will be deducted from your refund or store credit amount. For domestic orders this amount will be equal to or less than $8.00 for international this amount will be equal to or less than $41.50.