Hey Ya'll! It's Mandie Bee here to tell you about some changes going on around here!
Custom Ordering is BACK!!!
So, the first thing you need to understand is that we are not like a typical retail shop. We are a design and manufacturing house! So almost everything you see in own line can be made for you.
We are a small, woman-owned and operated business. We develop our own patterns and source only the best quality materials we can find. If we could keep multiple sizes of everything in stock at all times....we would. But we can't.
So instead we allow YOU to place orders on the things you love- even when they're not officially "in stock".
We have an in-house cutter (Thanks, Liza!) and an amazing in-house sewer (Thanks, Irma!) and these ladies are responsible for your items getting made!
Let's say you're shopping on the site. You see a blouse you just gotta have, but DRAT- your size isn't available? It's cool, girl.... now you can make a request for that specific item to be made in your size!
Just go to the Product Request Form and submit your request. We will get back to you ASAP with a "Yes! We can do this for you!" and follow with a invoice....or we might say "Sorry, we are out of materials!"
But wait, there's more!
Want to get creative? Consider making your very own Custom Haute garment, it's our one-of-a-kind collaboration with you!
I've compiled a list of all of our available print materials that are ready to be cut. You'll find a brief description of the fabric along with our recommendations for that particular material based on its qualities.
You'll also be able to get a look at all of our available garments in DRESSES | TOPS | SKIRTS Many of these are items we haven't produced in some time, but date all the way back to 2005, when we first got started.
We'll answer within 48 hours (but typically faster than that) during our regular business hours, that's Monday-Friday 10am-5pm PST....so if you ask for something on Friday night, you may not hear back from us until Monday morning. ;)
PLEASE Coupons are not applicable on custom orders... Why? Because we have to make a single item for you. Which takes Liza time to hand cut and Irma to sew and for Mandie to press and tag it and pack it and then we gotta ship it and make sure everything is perfect!!! Because we love our customers and we care to do a good job. Which is a lot more time and effort than pulling items that are already hanging on the rack.
And we DO offer custom measurements, but this requires a special hand cutting fee because we have to alter the pattern for you. In this case, custom garments are non-returnable/non-exchangeable...because it was made to fit YOU....and if you decide you don't like it, well we can't re-sell it if you want to return it. So just be certain you measure properly.
So...I know that was a lot of information, I know, but hopefully you will find the Product Request Form totally useful! I mean...you don't really get kind of service anywhere else. Here at Heart of Haute, we really do care about the products we produce. We take care of our customers and even better care of our employees.
We know there's other brands and shops to find your pretty dresses --- We are so very happy and honored in knowing you choose to shop with us!